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Frequently Asked Questions

FOL Partners — About Your Partner Code

FOL Partners — About Your Partner Code

Q1. Why am I receiving a new Partner Code?

We're updating our systems to align with GDPR data protection standards. Your new Partner Code gives you secure access to your giving record, contact preferences, and partnership details.

Q2. What do I need to do with my Partner Code?

When you receive your Partner Code by email, use it as the Standing Order reference when setting up giving. This ensures your record is fully up to date and that we can contact you according to your preferences.

Q3. I haven't received my Partner Code — what should I do?

Please check your junk or spam folder. If you still haven't received it after a few days, please contact us below so we can resend it securely.

Q4. Is my data safe?

Yes. Festival of Life is committed to GDPR compliance. Your information is stored securely and only used to support your partnership, giving, and event communications.

Q5. Who can I contact if I need help?

Please email [email protected] or use our partner support form. Our admin team will get back to you as soon as possible.

Partnership Activation Workflow

A partner is considered activated once they have set up a Standing Order using their Partner Code as the payment reference.

Process for New Partners

  1. Receive Partner Code by email (include giving details + instructions)
  2. Set up a Standing Order in your bank using the provided Standing Order details
  3. Reply to the Partner Code email OR fill in a 1-minute confirmation form
  4. Admin team reconciles new Standing Orders weekly by matching bank reference to Partner Code

How to Set Up Your Standing Order

To activate your FOL partnership, please set up a monthly Standing Order using the following bank details:

Account Name: Festival of Life (RCCG)

Bank: Barclays Bank

Sort Code: 20-74-63

Account Number: 80957682

Reference: Your Partner Code (e.g., P25XXXXX)

Step-by-Step Guide

  1. Log into your bank's app or online banking
  2. Select "Set up a Standing Order"
  3. Use your Partner Code as the payment reference
  4. Choose the amount and date for your monthly giving
  5. Submit and save confirmation

Once set up, please complete the Standing Order Activation Form or reply to your Partner Code email.

Account Access & Support

For partners struggling to:

  • Log in to iKnowChurch
  • Update their details
  • Retrieve their Partner Code email

To get help, complete our support form or click here if you forgot your iKnowChurch login.

Need More Help?

Email: [email protected]

Phone: 020 8830 7257

Address: 112 Brent Terrace, London NW2 1LT

Festival of Life — Charity Number 1090787